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This is a personal blog. Views and opinions expressed here are of author's and not intended to disgrace any religion, institution or individual. The writer(author) also admits that his views may not be necessarily same as those of others.

Thursday, 7 April 2011

The error 651

I was very sick of that error 651. Now you may wonder what error it had been.

Last Saturday morning(around 10:30 AM;2 April) i went to Bhutan Telecom Ltd office. Gedu telecom branch is just a few minutes walk from where i stay. I went to seek so called customer care service, or shall i call this-customer care service?. Well, whatsoever i went to inquire what went wrong with my broadband connection.

"The manager is not around today. Even the technicians are not here. You may come again on Monday with the application. But i am sorry to inform you that we are short of modem these days. You may have to wait for some time to get the replacement", said a woman in the office. "Thank you ma'am. I will be back on Monday" i said. And I left the office.

Monday it was: With the application and the modem (thought to have disrupted within warranty period), i made my presence once again in the office. This time, in the office of the branch manager. He checked the modem, and my modem was fine. It was working. So we knew then, it was not the modem that was disrupted. Went back home. Still i could not get the internet. Tried many times. However i tried,it was the same error notification on my computer screen: encountered error 651. And the complain again.

Finally, on Thursday morning,a technical personnel came to diagonose the error. Could not identify the problems yet. We had tete-a-tete in the meantime until his mobile rang. He had a little conversation in his phone (a person whom he talked to must have been talking from the telecom office). Then he asked me if i had a balance in my broadband account to which i gave positive response. But i said it must have been a few months(a month or two; i didn't remember) since i last paid the monthly telephone bill of Nu. 25. I had no reason to doubt on it because i was already informed in the office that if it is the problem with the telephone bill, i would not get the signal. But all the three signals(of power, ADSL& LAN)were glowing.

After an hour, the technician informed me that i was devoid of the telephone services. Oh, heck!!! we discovered the error 651. "It is working now but please clear your telephone due soon" he said. "Thank you sir, i will do it immediately" i replied when he was leaving. Thus i did not have to get new modem.

1 comment:

  1. Haa,....such things are not uncommon. U must have blamed them for poor customer care...jus kidding man...most of the customer are technically not very sound. I used to hear one stories of old times; not so old, may be around 1960s when Tashignag-S.jongkhar was on going. A man bought a new torch but unluckly he cudnt put it off. He tried everything until when he thought putting in 'CHUPHU DOP' wud do his job. Yup his torch was off, he was very happy than...ha ha I have exagerated na.